Refund Policy - Remove Shadow AI Image Processing
Overview
At Remove Shadow, we strive to provide the best AI-powered image processing experience. Because our service involves the consumption of AI computing resources (credits) upon usage, we have established the following refund policy.
Eligibility for Refunds
- Technical Issues: If you encounter a technical failure where credits were subtracted but the service failed to deliver a processed image, you are entitled to a refund or credit restoration.
- Double Charges: If you were accidentally charged twice for the same transaction, we will refund the duplicate payment.
- Unused Credits: For one-time credit packs, you may request a refund within 7 days of purchase, provided that no credits from that pack have been used.
Non-Refundable Situations
- Credits that have already been used for image processing.
- Satisfaction with AI output quality (we provide free trials/samples for you to test the quality before purchasing).
- Subscriptions that were not cancelled before the renewal date (though you can cancel anytime to prevent future renewals).
Once a refund is approved, any unused credits from that purchase will be revoked and any associated subscription will be terminated immediately. Credits that have already been used are considered delivered services and are not refundable.
For consumers in the European Union and the United Kingdom, you expressly consent to the immediate performance of digital services upon purchase and acknowledge that you lose your statutory 14-day right of withdrawal once the service has begun (when you first use credits or start processing an image). Before the service has begun, you may exercise your right of withdrawal in accordance with applicable law.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your account email address
- Transaction ID or Order Number
- Reason for the refund request
Response Time
We are committed to providing excellent customer service. Our team will review your request and respond to all support and refund inquiries within 3 business days.
Merchant of Record
Our order process is conducted by our online reseller and Merchant of Record, Creem.io. They handle all customer service inquiries and returns related to payments. Charges appear on your billing statement as "RemoveShadowAI".
Last updated: July 21, 2026