Privacy Policy - Remove Shadow AI Image Service

Introduction

Welcome to Remove Shadow, an AI-powered online tool designed to remove unwanted shadows from your photos. At Remove Shadow, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using Remove Shadow:

1. Account Information

   • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
   • Purpose: To manage your account, track your credits usage, and provide customer support.

2. Uploaded Images

   • What We Collect: Images you upload for shadow removal processing.
   • Purpose: To process and remove unwanted shadows from your images.
   • Retention: Uploaded images are automatically deleted from our servers within 24 hours after processing. We do not store your images permanently.

3. Usage Details

   • What We Collect: Information about how you use Remove Shadow, including processing history, credits consumed, and features accessed.
   • Purpose: To analyze user engagement, improve our AI models, and enhance our services.

4. Device Information

   • What We Collect: Data regarding the devices you use to access Remove Shadow, such as device type, operating system, and browser type.
   • Purpose: To optimize our services for different devices and ensure compatibility.

5. Cookies

   • What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
   • Purpose: To enhance the functionality of our services and personalize your experience.
   • Analytics: We use Google Analytics to understand how visitors interact with our service. Google Analytics may set cookies and collect usage data, which may be transferred to and processed by Google on servers located in the United States or other jurisdictions outside your own, in accordance with Google's privacy policy.

6. Payment and Billing Information

   • What We Collect: Information regarding your payment methods, such as credit card details (processed by our payment providers), billing address, and transaction records.
   • Purpose: To facilitate billing and payment processing for credit pack purchases and subscriptions.

7. Abandoned Checkout Reminders

   • What We Collect: If you start a checkout but do not complete your purchase, our Merchant of Record, Creem, may use the email address associated with your account to send you a reminder about your incomplete order.
   • Purpose: To help you resume and complete a purchase you started. These reminder emails are a form of marketing communication, and you may opt out at any time using the unsubscribe link included in the email — doing so will not affect your ability to sign in and complete a purchase directly on Remove Shadow.

Image Processing and AI

• Our AI models process your images solely for the purpose of removing unwanted shadows.
• We do not use your uploaded images to train our AI models without your explicit consent.
• Processed images are available for download for a limited time and are then automatically deleted.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including:

• All uploads and downloads are transmitted over encrypted connections (HTTPS/TLS), and stored data is protected with encryption at rest
• Secure payment processing through our Merchant of Record, Creem.io
• Access controls and authentication measures
• Regular security audits

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users or others.
• To provide services through trusted third-party partners (payment processors, cloud infrastructure providers) who assist us in operating our service, subject to confidentiality agreements.
• Our Merchant of Record, Creem.io, processes payment transactions on our behalf and may collect billing information as necessary to complete your purchase.

Your Rights

You have the right to:

• Access and download your personal data
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Request correction of inaccurate data

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Website: removeshadow.com Email: [email protected]

By using Remove Shadow, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!

Last updated: July 21, 2026